Justin Hilliard

Product Manager

I led the systems a real-money sports platform runs on, from payouts, support, and fraud to the account experience itself. Before that, three years as a linebacker in the NFL.

Platform Operations ↗Accounts ↗

SELECTED WORK / PRIZEPICKS · 2024–2026

Selected work.

01 / PLATFORM OPERATIONS

The tools and systems
behind the member experience.

Operational tooling, settlements and scoring, support AI, and risk at a real-money daily fantasy product.

SELECTED OUTCOMES

37% shorter average time from game end to payout52% of inbound conversations automated with support AI

Explore Platform Operations ↗

Operational toolingTools for the teams serving members.Settlements & scoringFaster payouts with correction safeguards.Support AISupport grounded in member context.RiskInvestigation and high-confidence decisions.

02 / ACCOUNTS

Manage. Protect. Recover.

Member account experiences and the systems behind access, verification, and recovery.

Explore Accounts ↗

ManageProtectRecoverOne account experience

LAB / 2022–23

What helped me perform?

A season-long record of training, sleep, recovery, nutrition, and self-ratings. I used it to ask better questions about how to train hard and when to recover—and kept the gaps and limits visible.

Explore the training record ↗

Justin Hilliard at Giants practice, wearing a WHOOP strap on his left wrist — At Giants practice, with WHOOP on my left wrist.

ABOUT

A bit more about me.

Before product, I played linebacker in the NFL and studied consumer research at Ohio State.

Football gave me a real appreciation for preparation and feedback. Research taught me how much you miss if you don’t watch what people actually do. Product gives me a place to use both.

Outside work, I’m usually building something. Lately, furniture.

Resume ↓LinkedIn ↗Get in touch ↗