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02 / PRIZEPICKS / ACCOUNTS

Manage. Protect. Recover.

I led the Accounts roadmap across member experiences and the systems behind them: everyday account management, targeted protection, and a clear path back when legitimate members lost access.

ACCOUNT RECOVERY / LAUNCHED SEPTEMBER 2026

A safer way back after suspected takeover.

Legitimate members lacked clear notice or a self-service route after an account-takeover safeguard restricted access.

I led the product work on a recovery flow: notify the member, verify identity, allow self-service reactivation when safe, and route exceptions to Support. The decision was to remove unnecessary support friction without weakening the safeguard.

The flow shipped in September 2026. Post-launch performance was not available when I left; the work did not cover takeover detection or the full incident process.

THE MEMBER PATH

  1. Clear notice
  2. Verify identity
  3. Restore access when safe
  4. Support for exceptions

A shipped recovery flow; post-launch outcomes were not yet available.

THE PRODUCT STRATEGY

Manage. Protect. Recover.

The roadmap made a distinction between everyday account needs, targeted action when risk was higher, and recovery when legitimate members lost access.

This ownership grew out of the fraud-platform work in Platform Operations. The same team kept Risk as it took on Accounts, while Settlements and Support moved to other teams.

01

Manage

Useful information, controls, and self-service for everyday account needs.

02

Protect

Checks and interventions where risk is higher, without avoidable friction for everyone.

03

Recover

A safe path to restore access, with human support for exceptions.

FOUNDATIONAL PROTECTION

MFA enrollment for existing members.

I led product decisions for integrating a third-party MFA provider into enrollment: silent network authentication where available, with a one-time passcode fallback. Risk-based verification remained future work.

THE PLATFORM FOUNDATION

Build on systems work.

Operator research, internal tools, settlements, scoring, support AI, and risk tooling.

Explore Platform Operations ↗